Terms & Conditions

Last updated: 22 August 2026

Welcome to PBeauty Hair. These Terms & Conditions govern your use of pbeautyhair.com and purchases made through our website.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

This website is operated by:

PBeauty Hair Limited
Website: pbeautyhair.com
Country: United Kingdom

Throughout these Terms, "PBeauty Hair", "we", "us" and "our" refer to PBeauty Hair Limited.

2. Using Our Website

You may use our website for lawful purposes and to browse or purchase our products.

You must not:

• Use our website for fraudulent or unlawful purposes

• Attempt to interfere with the security or operation of our website

• Introduce viruses, malicious code or other harmful material

• Attempt to gain unauthorised access to our systems

• Misuse our content, photographs, branding or intellectual property

We reserve the right to restrict access to our website where reasonably necessary to protect PBeauty Hair, our customers or our systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, specifications and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on lighting, photography, screen settings and the device being used.

Hair products may also have reasonable variations between individual units or batches.

Any such variation does not affect your statutory rights where a product is faulty, not as described or otherwise fails to meet requirements imposed by applicable consumer law.

4. Hair Products

Customers are responsible for reviewing the product description, colour, length, texture, density, quantity and other relevant product information before ordering.

Where appropriate, we recommend seeking advice before purchasing if you are unsure which hair product, quantity, colour or specification is suitable for your intended use.

Results can vary depending on factors including installation, styling, maintenance, products used, heat application and aftercare.

Customers should follow any care instructions supplied or published by PBeauty Hair.

Nothing in these Terms excludes your statutory rights in relation to faulty, damaged or misdescribed products.

5. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing an order, you will normally receive an order confirmation electronically.

We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including:

• A product becoming unavailable

• An obvious pricing or description error

• Payment not being authorised

• Suspected fraud or misuse

• We are unable to deliver to the supplied address

• Legal or regulatory restrictions prevent us from fulfilling the order

If we cancel an order after payment has been taken, we will refund the appropriate amount to the original payment method.

6. Prices and Payment

Prices are displayed on our website in the currency applicable to your selected market or location where available.

The total amount payable, including applicable delivery charges, will be displayed during checkout before you submit your order.

Payments are processed through payment methods made available through our Shopify store and associated payment providers.

International customers may incur currency-conversion charges imposed by their card issuer, bank or payment provider. These charges are outside PBeauty Hair's control.

7. International Orders, Duties and Taxes

PBeauty Hair sells to customers in multiple countries.

Depending on the destination, an international order may be subject to import duties, customs charges, tariffs, taxes or other fees imposed by the destination country.

Where these charges are not expressly included and collected by us at checkout, the customer may be responsible for paying them to the relevant authority or carrier.

Any applicable treatment will depend on the destination and the information presented to you during checkout.

Customers are responsible for providing accurate delivery and customs information where required.

8. Shipping and Delivery

Shipping options, estimated delivery periods and applicable charges are provided during checkout or within our Shipping Policy.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Circumstances outside our reasonable control, including customs processing, carrier disruption, severe weather or other external events, may affect delivery.

Nothing in this section limits any delivery rights you have under applicable consumer law.

Please refer to our Shipping Policy for further information.

9. Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error after ordering, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Where an order is returned to us because incorrect or incomplete information was supplied, we will contact you regarding the available options and any reasonable additional delivery costs that may apply.

10. Cancellations, Returns and Refunds

Your cancellation and return rights depend on applicable consumer law and the circumstances of your purchase.

For UK consumers purchasing online, you will generally have a legal right to cancel qualifying purchases within the applicable statutory cancellation period.

Certain goods may be exempt from change-of-mind cancellation rights where an exemption provided by law applies.

Where a return is accepted, products should be returned in accordance with our Returns & Refunds Policy.

Customers may be responsible for return postage for change-of-mind returns where permitted by law and where this has been communicated before purchase.

This does not affect your rights where goods are faulty, damaged, not as described or otherwise do not conform to applicable consumer law.

Please read our Returns & Refunds Policy before making a purchase.

11. Hair Hygiene and Returns

For hygiene reasons, certain hair products may require additional handling precautions.

Where a product is supplied sealed for health protection or hygiene purposes and the applicable legal requirements for the hygiene exception are satisfied, cancellation rights may be affected once the relevant seal has been broken after delivery.

Where applicable, customers should therefore inspect the product carefully before removing or breaking any hygiene seal.

This provision does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise fails to conform to applicable consumer law.

Further requirements are set out in our Returns & Refunds Policy.

12. Faulty, Damaged or Incorrect Products

If you believe you have received an incorrect, damaged or faulty product, please contact us as soon as reasonably possible and provide your order details and information about the issue.

We may request photographs or other reasonable information to help us investigate.

Your statutory consumer rights remain unaffected.

13. Promotions and Discount Codes

Promotions and discount codes may be subject to additional terms displayed at the time of the promotion.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash

• Codes may have an expiry date

• Certain products may be excluded

• Multiple discount codes may not be combinable

• Promotions may be limited to particular customers, products, locations or periods

We may withdraw or correct a promotion where there has been a genuine error, fraud, misuse or other legitimate reason, subject to applicable consumer law.

14. Intellectual Property

All content appearing on the PBeauty Hair website, including our branding, logos, photographs, graphics, product imagery, written content, designs and other original materials, is owned by or licensed to PBeauty Hair unless otherwise stated.

You may not copy, reproduce, distribute, commercially exploit or use our intellectual property without appropriate permission.

Purchasing a product from PBeauty Hair does not transfer ownership of any PBeauty Hair intellectual property.

15. Reviews and User Content

If you submit a product review, photograph, testimonial or other content to us or through functionality that clearly states it may be published, you give us permission to display that content in connection with PBeauty Hair and our products, subject to applicable law and the permissions presented to you when submitting it.

You must not knowingly submit content that is unlawful, fraudulent, defamatory, infringing or misleading.

16. Third-Party Services

Our website may use or link to third-party services, including payment processors, delivery providers, social media platforms and other technology providers.

Your use of third-party services may also be governed by the relevant provider's own terms and privacy practices.

17. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Our use of cookies, pixels and similar technologies is explained in our Cookie Policy.

Please review these policies for further information about how PBeauty Hair handles personal information and website tracking.

18. Our Responsibility to You

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, nothing in these Terms limits your statutory rights regarding goods that are faulty, not as described, not of satisfactory quality or otherwise fail to meet requirements imposed by applicable consumer law.

To the extent permitted by law, PBeauty Hair will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances outside our reasonable control.

If you purchase products primarily for business or professional purposes rather than as a consumer, different legal rights and limitations may apply.

19. Events Outside Our Control

We will not be responsible for a delay or failure to perform our obligations where caused by circumstances outside our reasonable control.

This may include significant carrier disruption, customs delays, natural disasters, severe weather, governmental restrictions, industrial disputes or disruption to essential technology or transport infrastructure.

Where such circumstances materially affect an order, we will take reasonable steps to communicate with affected customers and minimise disruption.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable law.

Changes will apply from the date the updated Terms are published and will not retrospectively alter a completed purchase in a way that unlawfully disadvantages a customer.

The latest version will always be available on our website.

21. Governing Law

These Terms are governed by the applicable laws of England and Wales.

If you are a consumer, you may also benefit from mandatory consumer protections provided by the laws applicable where you live, which these Terms do not remove.

Nothing in these Terms is intended to restrict any right you may have to bring proceedings in a court available to you under applicable consumer law.

22. Contact Us

If you have questions about these Terms & Conditions or an order placed with PBeauty Hair, please contact:

PBeauty Hair Limited
Website: pbeautyhair.com

Customer service: pbeautypost@gmail.com

Please use the customer contact details provided on our website.