Returns & Refunds Policy

We're happy to accept eligible returns.

You must notify us that you wish to return an eligible item within 14 days of receiving your order. Once you have notified us of your return, you have a further 14 days to return the item to us.

Return costs are not covered by us unless the item is faulty, damaged on arrival, incorrect or otherwise required by law. We advise all customers to use a tracked service when sending returns.

After receiving your return, we will inspect the product to ensure that it is in good condition, free from residue and remains intact as it was sent to you.

For hygiene reasons, products supplied with a hygiene or security seal must remain sealed and intact to qualify for a change-of-mind return where the applicable statutory hygiene exception applies. Wigs must have their lace intact and must not have been worn, altered or contaminated.

Where permitted by law, if an eligible returned item has been handled beyond what is reasonably necessary to inspect it and this has reduced its value, we reserve the right to make an appropriate deduction from the refund to reflect the reduction in value.

This does not affect your statutory rights where an item is faulty, damaged or not as described.

DAMAGED RETURNS

If an eligible returned item has been handled beyond what is reasonably necessary to inspect it, including being returned with residue, damage, alterations or other signs of use, and this has reduced its value, we reserve the right, where permitted by law, to make an appropriate deduction from your refund to reflect that reduction in value.

This does not affect your statutory rights where an item was faulty, damaged on arrival, incorrect or not as described.

LATE RETURNS

You must notify us of your intention to return an eligible item within 14 days of receiving your order. Once you have notified us, you have a further 14 days to return the item to us.

Returns made outside of the applicable return period may not be accepted unless you have additional rights under applicable consumer law.

We recommend using a tracked service when returning your order. Customers are responsible for ensuring change-of-mind returns reach us, subject to their applicable statutory rights.

SALE ITEMS

Items marked as Final Sale or Sample Sale may not be eligible for change-of-mind returns where permitted by applicable law. Any applicable restrictions will be clearly identified when purchasing the product.

This does not affect your statutory rights, including your rights where an item is faulty, damaged or not as described.

REFUNDS

Once your return has been received and inspected, any refund due will be issued to the original payment method.

We aim to process approved refunds within 24 hours of completing our inspection. Please note that your bank or payment provider may take additional time to make the funds available to you.

For qualifying cancellations where required by law, your refund will include the cost of our standard delivery option. If you selected a more expensive delivery method, such as express delivery, any additional amount paid above the cost of our standard delivery option will not be refunded.

If your refund has been processed by us but has not yet appeared in your account, please contact your bank or payment provider, as their processing times may vary.

Nothing in this Returns & Refunds Policy limits or excludes your statutory consumer rights.