Privacy Policy

Last updated: 22 August 2026

PBeauty Hair Limited ("PBeauty Hair", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit pbeautyhair.com, make a purchase, contact us, sign up for marketing communications, or otherwise interact with PBeauty Hair.

1. Who We Are

PBeauty Hair Limited is an online hair and Beauty retailer based in the United Kingdom.

For the purposes of applicable UK data protection law, PBeauty Hair Limited is responsible for the personal information described in this Privacy Policy.

Business: PBeauty Hair Limited
Website: pbeautyhair.com

For privacy-related enquiries, you can contact us using the contact details provided on our website.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment and transaction information

  • Customer account information

  • Communications you send to us

  • Marketing preferences

  • Device and browser information

  • IP address

  • Website activity and interactions

  • Cookie and similar tracking information

  • Information relating to returns, refunds or customer-service enquiries

  • Your Birthday

Payment information may be processed directly by our payment providers. We do not necessarily receive or store your complete payment-card details.

3. How We Collect Your Information

We may collect personal information when you:

  • Visit or browse our website

  • Place an order

  • Abandon cart

  • Create or use a customer account

  • Subscribe to our emails or marketing

  • Contact us

  • Request customer support

  • Participate in promotions or offers

  • Interact with our advertisements

  • Use features provided through our website

We may also receive information from service providers and platforms that help us operate our business, including Shopify, payment providers, delivery providers, advertising platforms and analytics providers.

4. How We Use Your Personal Information

We may use your information to:

  • Process and fulfil your orders

  • Take and manage payments

  • Arrange delivery

  • Provide order updates

  • Process returns and refunds

  • Provide customer service

  • Manage customer accounts

  • Detect or prevent fraud and misuse

  • Improve our website, products and customer experience

  • Analyse website performance

  • Understand how customers interact with PBeauty Hair

  • Send marketing communications where permitted

  • Personalise advertising and marketing

  • Measure the effectiveness of our advertising

  • Comply with our legal, tax and accounting obligations

  • Protect our business and enforce our terms and policies

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing your information is necessary to fulfil an order or provide a service you have requested.

Legal obligation – where we need to process or retain information to comply with applicable laws, including tax and accounting requirements.

Legitimate interests – where processing is reasonably necessary for operating, protecting or improving our business, provided those interests do not override your rights and freedoms.

Consent – where you have given us permission to use your information for a particular purpose, including certain forms of electronic marketing or non-essential tracking where consent is required.

Where processing relies on consent, you can withdraw your consent at any time.

6. Marketing

If you subscribe to our marketing communications, we may use your contact information to send you news, product launches, offers, promotions and other PBeauty Hair marketing.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained within our emails.

Unsubscribing from marketing does not prevent us from sending necessary service communications, such as order confirmations, delivery updates or information concerning an existing transaction.

7. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage and support analytics and advertising.

Some cookies are necessary for the website to function. Other cookies and tracking technologies may be used for analytics, personalisation or advertising where permitted by law.

We may use third-party advertising and analytics services, including services provided by Meta and other advertising platforms, to understand website activity, measure advertising performance and deliver more relevant advertising.

Where required by law, non-essential cookies and similar technologies will only be used after obtaining the appropriate consent.

You can manage available cookie choices through the cookie controls provided on our website.

8. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce infrastructure that allows us to sell our products and process customer transactions. As a result, personal information may be processed through Shopify's systems when you browse our store, create an account, make a purchase or otherwise interact with our website.

Shopify may process information in accordance with its own privacy practices and applicable data-protection laws.

9. Who We Share Personal Information With

We may share personal information where reasonably necessary with service providers that help us operate PBeauty Hair, including:

  • Shopify and ecommerce technology providers

  • Payment processors

  • Delivery and logistics providers

  • Website and IT service providers

  • Email and marketing providers

  • Analytics providers

  • Advertising platforms

  • Professional advisers, accountants or other business-service providers

We may also disclose information where required by law, regulation, legal proceedings or a lawful request from an authority.

We do not sell your personal information in the ordinary meaning of selling customer information for money.

10. International Transfers

Some of the companies and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that the transfer is made in accordance with applicable data-protection law and that appropriate safeguards are in place.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business records, resolving disputes and meeting legal, accounting and tax obligations.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it where appropriate.

12. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Request transfer of certain information

  • Withdraw consent where processing is based on consent

  • Object to certain direct marketing

These rights are subject to applicable legal conditions and exemptions.

To exercise a privacy right, please contact us using the contact information available on our website. We may need to verify your identity before completing your request.

14. Complaints

If you have concerns about how PBeauty Hair uses your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data-protection regulator.

15. Children's Privacy

Our website and products are not specifically directed at children, and we do not knowingly seek to collect personal information from children where parental or guardian involvement would be required by applicable law.

16. Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, legal requirements or privacy practices.

The latest version will be published on this page with an updated "Last updated" date.

18. Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or you wish to exercise your data-protection rights, please contact:

PBeauty Hair Limited
Website: pbeautyhair.com

Customer service: pbeautypost@gmail.com

Please use the contact details provided on our website for privacy and data-protection enquiries.